Hey

I'm Somaya.

I'm a Certified Salesforce Admin with a strong passion for optimizing Salesforce environments and enhancing user experiences.
Here's a bit more about me.

Here's a bit about me

I'm a Certified Salesforce Admin

I'm an American certified salesforce admin with a passion for developing environments with great user experiences.
I currently work on extremely complex salesforce problems and learn from a team consisting of some of the most talented and experienced salesforce admins every day.

SERVICE CLOUD
SALES CLOUD
MARKETING CLOUD

Let's have a chat

I'm currently open to new opportunities

Thank's for the message! Looking forward to speaking with you soon.

Here are some of my Experiences

  • Business Analyst @ Richmond Medical Trans.

    Jira, Agile & Scrum, Tableau, Confluence, Kanban

    In this role at Richmond Medical Transportation, I gathered and analyzed business requirements from stakeholders to define the scope of Salesforce projects and translated these needs into detailed functional specifications and user stories. I configured and customized Salesforce to meet our business goals by creating custom fields, objects, layouts, workflows, and reports. Collaborating with Salesforce Developers, I designed and implemented complex solutions, conducted user acceptance testing (UAT) to ensure quality, and provided training and support to enhance user adoption. I stayed current with Salesforce features to drive business improvements, monitored system performance, and worked with technical teams to resolve any issues, all while maintaining comprehensive documentation on processes and configurations.

  • Salesforce Admin @ USA PCR Services inc.

    Flow, AppExchange, Service, Sales and Marketing Cloud

    In this role at USA PCR Services, I harness my expertise in Salesforce.com (Sales Cloud, Service Cloud, Marketing Cloud) to streamline business processes, drive project success, and implement impactful new functionalities. I lead requirement sessions, customize Salesforce to enhance efficiency—managing users, security, and custom fields—and provide essential support and training to end-users, boosting their productivity. By developing and managing tailored dashboards and reports, I deliver actionable insights that support both team and management decisions. My role also involves automating key workflows and maintaining high data quality through best practices, ensuring that Salesforce effectively supports and scales with our business needs.